Terms and Conditions

1. What is GoCargo

GoCargo is an online freight exchange (load board) where companies post loads, available trucks, storage spaces, and equipment, send offers, finalize transport orders, and communicate with each other.

GoCargo is not a carrier, shipper, or forwarding company and does not become a party to the transport contract between companies. The contract is concluded directly between the shipper and the carrier; GoCargo provides the tools (order, messaging, documents, protected payment) and, upon request, mediation.

2. Account and company

The account is created for a company (legal entity or PFA) with legal activity. The person creating the account declares they have the right to represent the company.

Company data is automatically verified in public registers (ANAF, VIES, Trade Register); the “verified” badge is awarded after document verification by the GoCargo team. We reserve the right to refuse, suspend, or close accounts providing false data, violating these terms, or posing a fraud risk.

You are responsible for keeping your password and authentication codes confidential, for users you invite to the company, and for all activities from the company account. We recommend enabling two-factor authentication.

3. Listings

Publish only real loads, trucks, spaces, and equipment that you have the right to offer, with accurate information (routes, dates, weights, prices, conditions). Duplicate, fictitious, misleading ads or those published to collect contact data are prohibited and will be removed.

By posting, you allow us to display the ad on the platform, on GoCargo domains, in search engines, and through partner APIs, including automatic translation into other languages.

4. Transport Orders

An order is completed when the carrier accepts the sender's offer (or reserves directly, “reserve now”). The platform-generated order summarizes the agreed conditions; the rights and obligations of the parties are those in the order, the CMR Convention (for international transports), and applicable law.

The sender is responsible for the accuracy of the cargo data and its documents; the carrier is responsible for executing the transport, licenses, insurance, and compliance with driving and rest regulations.

5. Payments, GoAssurance, and subscriptions

Card payments are processed by Stripe; GoCargo does not store card data. Subscriptions are paid in advance, monthly or annually, and are renewed only if automatic renewal is activated and can be canceled at any time from the account, with effect at the end of the paid period.

GoAssurance (protected payment) means the sender pays in advance, and the amount is released to the carrier after delivery, under the conditions displayed in the GoAssurance terms at activation. The payment guarantee covers the order amount within the limits and conditions of those terms.

The displayed prices include or do not include VAT, as explicitly stated. Invoices are issued electronically.

6. What you are not allowed to do

For the safety of all companies on the platform, the following are prohibited:

• to impersonate another company or use another company's data;
• to automatically scrape (collect) listings or contact data outside the official API;
• to bypass plan limits or security measures;
• to send unsolicited, deceptive, or offensive messages;
• to publish illegal content or content that infringes others' rights;
• to use the platform for fraud, money laundering, or evading international sanctions.

7. Ratings, reports, and disputes

After an order, parties can rate each other. Ratings must be honest and related to the actual order; abusive ratings can be removed. A company's trust score is automatically calculated from its activity and verifications.

Disputes about an order are opened as a dispute on the platform. If the parties cannot agree, the GoCargo team can mediate based on the evidence in the file; the mediation decision concerns the amounts in protected payment and does not prevent the parties from addressing the court.

8. Availability and changes

We strive to keep the platform operational at all times and perform daily backups, but there may be outages for maintenance or reasons beyond our control. Features may be improved, changed, or withdrawn; significant changes to these terms are announced at least 15 days in advance via email and on the platform.

9. Liability

GoCargo is not responsible for the execution of transports, the quality of services provided by companies, invoice payments between companies (outside GoAssurance), or for user-generated content. Information about companies from public registers is displayed as received.

As permitted by law, GoCargo's total liability towards a company is limited to the amount paid by that company to GoCargo in the last 12 months. This limitation does not apply in cases of intent or gross negligence.

10. Termination

You can close your account anytime from Account → Settings. We may suspend or close the account for serious or repeated violations of the terms, with notification, except in cases of fraud, where suspension can be immediate. Ongoing orders and payment obligations remain valid after closure.

11. Applicable law and disputes

The terms are governed by Romanian law. Disputes are resolved amicably, and in the absence of an agreement, by the competent courts at the operator's headquarters.